Impressive tech support by NEXCESS

NEXCESS I’ve been hosted by NEXCESS for a year now and I must say that it has been an absolutely fantastic experience. The site has been running smoothly without any problems, but what impresses me most is the tech support: every time I’ve contacted them I’ve received a reply from Greg Swaney within five minutes!

Just today I submitted a support ticket, asking them to update the list of IP addresses allowed to SSH into mgeisler.net. I submitted it at 01:58 PM and at 02:03 PM the address was updated and I can now login again. At this speed email tech support is just as good as calling them on the phone, it is much more like chatting than doing email. Very cool, I would definitely recommend NEXCESS to anybody who are looking for a webhost.

2 Comments »

Comment by Kristian Kristensen Subscribed to comments via email
2006-04-19 20:38:48

Very cool.

I’ve had pretty good experiences so far with a german hoster, that gives you a whole virtual server with root access for next to nothing (they have monthly prices starting at 7 euros). Definitely worth checking out!
http://www.hexonet.net

Comment by Martin Geisler
2006-04-19 21:10:16

Very interesting… It would be cool to have one’s own server (even a virtual one) out there somewhere. Thanks for the tip.

 
 
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